Legit check
Is Bet365 legit?
Bet365's four cards
- Licence number
- 55148 and 55149
- Register status
- Active
- Complaints body (ADR)
- Independent Betting Adjudication Service (IBAS)
The fact box
- Regulator
- Gambling Commission
- Licence number
- 55148 and 55149
- Licence holder
- Hillside (UK Sports) ENC and Hillside (UK Gaming) ENC
- Register status
- Active
- Complaints body (ADR)
- Independent Betting Adjudication Service (IBAS)
- Support
- Live Chat
A licensed, properly run casino holds a licence from a regulator, is run by an identifiable company, gives players a route for complaints and sets out how it pays out. For Bet365 the licence side is clear: the Gambling Commission lists Hillside (UK Sports) ENC and Hillside (UK Gaming) ENC as its licence holders. The sections below take the four checks in turn, then cover the games, payments, offers and account rules.
Licence card
Is Bet365 licensed?
Bet365 is licensed by the Gambling Commission under accounts 55148 and 55149, and the register status of both is Active. Both accounts are listed against the domain bet365.com, the web address the brand uses.
Company card
Who runs Bet365
The privacy policy names partnerships organised under the laws of Malta, with registration numbers P2121 and P1812. Their registered office is at Office 1/2373, Level G, Quantum House, 75 Abate Rigord Street, Ta' Xbiex XBX 1120, Malta, and they trade as bet365.com. Bet365 was founded in 2000 and describes itself as a leading global betting brand, with a group that employs over 10,000 people.
Licence card
The Bet365 licence
The register lines for the two accounts read:
- Gambling Commission register, account 55148, Hillside (UK Sports) ENC: domain bet365.com, Active; trading names bet365 (Active)
- Gambling Commission register, account 55149, Hillside (UK Gaming) ENC: domain bet365.com, Active; trading names bet365 (Active)
The trading name bet365 is itself marked Active on both lines. Our register desk tests casinos and checked Bet365's licence line against the regulator's entry. How the team checks every casino is set out on How we check a casino.
Complaints card
How to complain about Bet365
A complaint goes to the brand first and then to the ADR provider, in this order.
- Contact bet365 with the claim or dispute, using its Contact Us route.
- If bet365 cannot settle the dispute within eight weeks of receiving it, either side can refer it to the Independent Betting Adjudication Service (IBAS).
Payouts card
Bet365 withdrawals and payout terms
Bet365 carries out Verification Checks to meet its legal and regulatory obligations. The checks cover age, identity, address, location, financial circumstances and the source of the funds deposited and used, and it may also run credit, fraud prevention and other verification checks. To carry them out it can ask for a copy of a passport, a driving licence, a birth certificate, financial statements, documents supporting the expenditure on the account or proof of address. The list is given as examples without limitation, so any other document or evidence it may reasonably require can also be requested.
Bet365 games and providers
Bet365 offers sport alongside casino, live casino and poker products. Its sports rules apply to each sport in turn, with soccer, tennis and boxing given as examples. Rules for the live casino products are published as a separate document.
Jackpot365 is the jackpot product on offer. It lets a customer enter 4 progressive jackpots from the bet slip.
Bet365 deposits and payment methods
| Method | Deposit | Fee |
|---|---|---|
| Debit Card | Yes | No charge |
Cardholder details and any other sensitive data should never be sent to bet365 by unencrypted email.
Bet365 welcome offer and bonus terms
The new customer offer is stated as "Bet £10 & Get £30 in Free Bets". A deposit is required, and the Free Bets are paid as Bet Credits that become available on qualifying bet settlement. The offer is subject to minimum odds, bet and payment exclusions and time limits, with the T&Cs applying on top.
Other regular promotions currently shown include:
- Double Your Winnings: a boost on accumulators, where the boost percentage depends on the number of selections.
- Stake back if your bet loses.
- Your Bet Plays On: applies to selected competitions.
- Boost Your Bet Builder: shown for Burnley v Wolverhampton as a today-only boost.
- Win 2 tickets for Matchday 4.
- Pick Your Winners: maximum win €50,000.
- Predict 6 correct scores: maximum win €250,000.
- Free-to-play predictor game: maximum win €250,000.
- Reveal Tiles & Match Symbols: every day from 17:00.
- Daily Free to Play: daily from 17:00.
Bet365 account rules and identity checks
The minimum age is 18, and gambling under that age is against the law. Bet365 takes its responsibility to prevent underage gambling very seriously. A customer may register for one account only.
Registration also depends on the customer not having previously held an account with bet365, or with any member of its corporate group, that was restricted or closed for any reason.
If an account stays dormant, an Administration Fee of £2 is deducted from the balance every 28 days. Deductions begin after a minimum of 35 days following the first attempt to notify the customer.
Bet365 customer support and mobile play
Live Chat is the support channel, and the chat service is provided by an AI Agent. More information is available in the Help Centre.
Bet365 apps are available on mobile devices. An account has a username or email address and a password chosen by the customer, plus a 4 digit passcode for opening the apps.
Safer gambling at Bet365
Bet365 offers a budget calculator, deposit limits, reality checks, an activity tracker, time-out, self-exclusion and gambling blocks for managing gambling.
To open an account a customer must not be self-excluded, whether directly with bet365 or through a multi-operator scheme such as GAMSTOP. Bet365 also runs a Safer Gambling site of its own. Wider guidance for players is on our responsible gambling page.
Questions
What licence does Bet365 hold?
Gambling Commission accounts 55148 and 55149, both Active on the register.
Can I take a complaint about Bet365 to an ADR provider?
Yes. IBAS is the ADR provider, and either side can refer an unsettled dispute to it.
How do I check Bet365's licence myself?
Search the Gambling Commission's public register for account 55148 or 55149, or for the domain, and compare the status with this page.
What welcome offer does Bet365 have?
Bet £10 & Get £30 in Free Bets, with a deposit required.
Does Bet365 have a mobile app?
Yes, bet365 has apps for mobile devices.
How old do I have to be to open a Bet365 account?
You must be at least 18.
Does Bet365 charge for a dormant account?
Yes, a £2 fee every 28 days once the account is dormant and the notice period has passed.
If you think we are wrong
When bet365 changes a term, or a fact on this page is wrong, our team reads the casino's own page or the register again, corrects the page and moves its Last updated date. The method behind that is on How we check a casino. How to reach the team is on the About page.
Sources
- Is Legit team tests of each casino and checks of every fact
- gamblingcommission.gov.uk Used for the licence register and complaints rules.
- bet365.com Used for support and safer gambling tools.