Legit check
Is Hot Streak legit?
Hot Streak's four cards
- Register status
- Active
- Complaints body (ADR)
- eCOGRA
- Minimum withdrawal
- £10
The fact box
- Regulator
- Gambling Commission
- Licence number
- 57869
- Licence holder
- Grace Media (Gibraltar) Limited
- Register status
- Active
- Complaints body (ADR)
- eCOGRA
- Minimum withdrawal
- £10
- Support
- Live chat 24/7, email, SMS
Licence card
Is Hot Streak licensed?
A licensed, properly run casino holds a licence from a gambling regulator, appears on that regulator's public register with a current status, names the company behind it and gives players a complaints route that ends with an outside body. At Hot Streak, Grace Media (Gibraltar) Limited is the licensee on Gambling Commission licence 57869, and the register status is Active.
This page follows the checks in a fixed order: the licence and register status, the company behind the casino, where a complaint goes, and then the practical terms of play. The licence comes first because the regulator's register is the one source here that sits outside the casino. Other casinos get the same treatment, and all casino legit checks are listed in one place.
Company card
Who runs Hot Streak
Grace Media (Gibraltar) Limited powers the gambling software behind Hot Streak. Its address is Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA, Gibraltar. Its terms also refer to a corporate group and to a Network of Websites, which matters for the account and self-exclusion rules further down.
Licence card
The Hot Streak licence
Two lines of the Gambling Commission register carry the licence. Both sit under account 57869 and name the domain hotstreakcasino.com, and the second adds a trading name that is also Active:
Gambling Commission register, account 57869, Grace Media (Gibraltar) Limited: domain hotstreakcasino.com, Active
Gambling Commission register, account 57869, Grace Media (Gibraltar) Limited: domain hotstreakcasino.com, Active; trading names grace gaming (Active)
A UKGC badge also appears on the casino's pages. The team that tests casinos for player protection checked each point on Hot Streak against its own pages, and the way those checks work is set out on How we check a casino.
Complaints card
How to complain about Hot Streak
eCOGRA is the approved ADR provider, and ADR is free of charge to you. Details of the ADR route are available on Hot Streak's websites.
- Make your complaint to Hot Streak.
- If the complaint is unresolved after 8 weeks, or you receive the final response and remain dissatisfied, refer the dispute to eCOGRA.
Payouts card
Hot Streak withdrawals and payout terms
The minimum withdrawal is £10. Hot Streak carries out checks from time to time to meet its legal and regulatory obligations. They verify your age, identity, address, location and financial circumstances, and the source of the funds you deposit and use. Soft credit and fraud prevention checks run at certain points in the customer journey and on an ongoing monitoring basis.
Hot Streak games and providers
The lobby covers video slots, live-dealer games and table games. Casino games are supplied by licensed providers that use certified random number generators, and an eCOGRA logo appears on the site. Sportsbook and Esports Betting Rules sit in the same terms, so betting products are part of the offer alongside the casino. Demonstration or preview play is illustrative only and does not represent future outcomes.
Hot Streak deposits and payment methods
The minimum deposit is £5.
Hot Streak account rules and identity checks
You must be at least 18 years old to open or use an account. When documents are requested, examples include a passport, a driving licence, proof of address, bank or e-wallet statements and a "dated selfie" to confirm liveness. Documents to support expenditure on your account and open banking access can also be requested, along with any other evidence Hot Streak may reasonably require.
Each account is for your own personal, recreational use and not on behalf of any other person, and you may hold only a single open account for the site at any time. A player must also not have previously had an account with Hot Streak, or with a member of its corporate group, that was restricted or closed.
An account is inactive after 12 months with no login or gambling activity. Grace will not charge inactivity fees. Self-exclusion applies across all Websites in the Network, so a block placed on one site covers the others.
Hot Streak customer support and mobile play
Email goes to hotstreak@gracemediasupport.com, and support agents can also be reached by SMS on +44 7360 27597. A set of FAQs covers the questions users ask most often. Live chat can be started from the support area at any hour.
Safer gambling at Hot Streak
Hot Streak lists safer gambling tools for players who want to stay in control. Pages cover protecting minors, support and advice, and a section for friends and family. The tools are:
- Self-Assessment
- Self-Exclusion
- Reality Checks
- Take a Break
- Online Account History
- Financial Limits
- Time-out / Cool Off
- Account and transaction history review frequency
GAMSTOP is among the tools. The help services linked from the site are BeGambleAware, GamCare and GAMSTOP. Our own guidance for players is on Responsible gambling for UK players.
Questions
What licence does Hot Streak hold?
A Gambling Commission licence, number 57869, in the name of Grace Media (Gibraltar) Limited.
Who owns Hot Streak?
Grace Media (Gibraltar) Limited holds the licence and powers the gambling software.
Can I take a complaint about Hot Streak to an ADR provider?
Yes. eCOGRA is the approved provider, and it costs you nothing.
How do I check Hot Streak's licence myself?
Search the Gambling Commission public register of licensed businesses for account 57869 or for Grace Media (Gibraltar) Limited, and look at the status shown.
What is the minimum deposit at Hot Streak?
It is £5.
Does Hot Streak charge inactivity fees?
No. Grace will not charge them.
How old must I be to play at Hot Streak?
You must be at least 18.
If you think we are wrong
If a fact on this page is wrong, or Hot Streak changes a term, tell us. Our team then checks the casino's page or the register again, corrects this page and moves its Last updated date; the way we check is on How we check a casino. How to reach the team is on the About page.
Sources
- Is Legit team tests of each casino and checks of every fact
- gamblingcommission.gov.uk Used for the licence register and complaints rules.
- hotstreakcasino.com Used for ownership, privacy, safer gambling tools, games and terms.