Legit check
Is PlayOJO legit?
PlayOJO's four cards
- Register status
- Trading name playojo: Active
- Company
- Skill on Net Ltd, registered in Malta
- Company number
- C50024
- Complaints body (ADR)
- eCogra
- Withdrawal time
- 95% processed within minutes
- Withdrawal limits
- €5,000 per transaction; €10,000 every 30 days
- Pending period
- Within 24 hours
The fact box
- Regulator
- Gambling Commission
- Licence number
- 39326
- Licence holder
- Skill On Net Limited
- Register status
- Trading name playojo: Active
- Company
- Skill on Net Ltd, registered in Malta
- Company number
- C50024
- Complaints body (ADR)
- eCogra
- Withdrawal time
- 95% processed within minutes
- Withdrawal limits
- €5,000 per transaction; €10,000 every 30 days
- Pending period
- Within 24 hours
- Support
- Live chat and email, 24/7
A properly run casino holds a licence from a gambling regulator, is operated by a named company and gives players a clear route for complaints and payouts. PlayOJO is operated by Skill on Net Ltd and holds Gambling Commission licence 39326. The sections below take the four checks in order: the licence, the company, where a complaint goes and the payout terms.
Licence card
Is PlayOJO licensed?
The Gambling Commission regulates PlayOJO under licence account 39326. The same account number appears in the terms of use, which ties the PlayOJO brand to the register entry. The register is the public record of licensed businesses, domain names and trading names.
Company card
Who runs PlayOJO
Skill on Net Ltd runs PlayOJO as a company registered in Malta. The casino writes the name with "Ltd", where the register gives it in full as "Limited". PlayOJO launched in 2017, and its first award came in the same year: Rising Star of the Year at the EGR Operator Awards 2017. Online bingo was added in 2020.
Licence card
The PlayOJO licence
The register carries two short lines for this account, and they read:
Gambling Commission register, account 39326, licence account name Skill On Net Limited
Gambling Commission register, account 39326, Skill On Net Limited: trading name playojo (Active)
A third line lists the PlayOJO domain name as Active, together with many more trading names under the account. Most are Active, among them slingo, genting casino and queen vegas, while the masked singer is Inactive. Our analysts test casinos, and they checked PlayOJO's operator details and licence before writing. The steps are set out on How we check a casino.
Complaints card
How to complain about PlayOJO
A complaint starts with PlayOJO and only then moves to an outside body. The steps run in this order:
- Contact the Customer Support Department in writing as soon as reasonably practicable. Give your account username, your first name and surname, a detailed explanation of the complaint and the specific dates and times involved.
- If speaking to support does not resolve it, ask for the query to be escalated to a manager or supervisor. A decision comes back within 96 hours.
- If you are still unhappy and the issue relates to a gambling transaction, contact eCogra. It is an MGA authorised Alternative Dispute Resolution (ADR) company whose ruling is binding.
Payouts card
PlayOJO withdrawals and payout terms
Withdrawal limits apply per transaction and per month, as the grid shows. Winnings above the monthly figure are not forfeited: they are paid in monthly instalments on the same 30-day cycle. Every request is approved by the security team before it is paid, and that is the pending period. The aim is to finish that approval within 24 hours, and in practice it is usually a lot faster. PlayOJO says it processes 95% of withdrawals within minutes.
A fee of 5 EUR is charged on a withdrawal made without prior real money activity. Withdrawal conditions include identity checks as well. Players must upload proof of ID, registered address and ownership of certain deposit methods, for instance when certain thresholds are reached or before a withdrawal is processed. The documents accepted are covered under account rules below, and the methods that withdrawals go back to are in the payments section.
PlayOJO games and providers
PlayOJO offers slots, live casino, bingo and crash games, with jackpot titles and live game shows alongside them. The live casino is open 24/7, with table stakes from £5 to £5,000 and a range of side bets. The live game shows are Sweet Bonanza CandyLand, Adventures Beyond Wonderland, Crazy Time and Extra Chilli Epic Spins.
The studios behind the library are Big Time Gaming, Games Global, Inspired, Playtech, Pragmatic Play, Push Gaming, Red Tiger, Relax Gaming and Yggdrasil. Evolution (also written Evolution Gaming), Play'n GO, Just For The Win, Playson, Light & Wonder, Scribe, StakeLogic, NetEnt, Eyecon, Barcrest, IGT, Williams Interactive and Thunderkick complete the list.
Jackpots come in three forms. Snake Arena is the example of a progressive, 9 Masks of Fire of a fixed jackpot and Dragon's Luck of a daily jackpot. Bingo has jackpots of its own, and Deal Or No Deal Bingo is one of the rooms that carries them.
A random number generator determines the randomly generated events in the games, and iTech Labs certifies that generator. The return-to-player figure for each game is shown in that game's rules and is subject to change. Demo play is available per game, where the game allows it, through the Try For Free option on the game icon.
PlayOJO deposits and payment methods
The table gives the methods for which a direction, a fee or a speed is stated.
| Method | Details |
|---|---|
| PayPal | Withdrawals, almost instantly |
| Paysafecard | Deposits and withdrawals; 5% deposit fee; no withdrawal fee |
| Skrill | Deposits and withdrawals; 5% deposit fee; free withdrawals |
| Neteller | Deposits and withdrawals; instant deposits |
| Citadel Instant Banking | Deposits |
| DirectEBanking | Deposits from €10 to €10,000 |
| Wire Transfer | Withdrawals |
Visa, MasterCard, Maestro, Apple Pay, Google Pay, Trustly, bank transfer and Solo/Switch each have a banking page on the casino site as well. Fees are set by the method, as the table shows, and the 5 EUR withdrawal fee is covered with the payout terms.
Minimum deposit amounts are fixed for each currency unless a casino page says otherwise: 10 for euros, Australian dollars, Canadian dollars and Swiss francs, and 100 for Danish krone. The currencies available for deposit, withdrawal or play are GBP, EUR, CHF, USD, AUD, CAD, DKK, SEK, NOK, ZAR and RUB. A currency is assigned by default when the account is registered.
PlayOJO welcome offer and bonus terms
The welcome offer is 50 free spins on a first deposit, for a specific slot: Big Bass Bonanza, with each spin valued at £0.10. It is for first-time depositors only, and the minimum deposit is £10. There are never wagering requirements on the spins, so anything won is paid in cash and there is no limit to how much can be won. The spins carry an expiry of 24 hours.
All advertised first deposit bonuses and welcome offers are subject to an account registration check. After registration there is an automatic review of the account details entered, and the system may decide that the account is not eligible for bonuses. Bingo has a welcome offer of its own, listed as the Bingo Welcome Offer and the Bingo Welcome Package.
Cashback runs through OJOplus. On every bet placed with real money, a percentage of the bet is returned regardless of the outcome, and the money goes into the OJOplus account to be collected or played at any time. Regular players may also receive a free casino bonus or a no deposit bonus in the form of kickers and rewards.
Regular promotions run on a schedule, and the table gives the timings.
| Promotion | When |
|---|---|
| Golden Goals | Pick 5 matches; Monday to Saturday each week; up to 50 free spins |
| 10k Free Roulette | Every day |
| Prize Picker | Daily free game; week runs from 9am Monday until midnight Sunday |
| Reel Spinoffs | Slot tournaments through the day |
| OJO Wheel | Expiry 7 days |
| Prize Twister | Top win £25,000 |
| Win More Mondays | Every Monday from 6pm |
| 2p Tuesdays | All day |
| Penny Day | All day, every Thursday |
| Dab & Blab Live Bingo | Every Friday |
| Session Bingo | Every Sunday from 8-9pm |
| Bingo Linx | Every day |
| Cash Cubes Bingo | 24/7 |
| Free & Fab Room | 9am to 7pm every day |
| Equaliser Room | 11am to 11pm every day |
| Beachball Blast | Room open daily 8:00am to 1am |
| Bingo Blast | Room open daily 8am to 1am |
| 10 days of free bingo | Daily 11am to 12pm and 5pm to 6pm |
| Word Quest | Daily |
Beyond these, the casino runs a 99 Royale leaderboard, slots tournaments, prize draws, Play Boosters and chat games during most bingo games.
PlayOJO account rules and identity checks
Players must be at least 18, or the minimum legal age where they live if that is higher. Proof of age is a copy of a passport, a driving licence or an official ID card. Only one account may be registered per person, household, family, household address, email address, credit card number or shared computer environment, such as a library, workplace, fraternity, university or school.
An account counts as inactive after 6 consecutive months without access. The casino reserves the right to charge a monthly fee from then until the account is active again, with the amount set by currency in a table in the terms.
Security controls are aligned with ISO/IEC 27001. The commitments include protection of personal and sensitive data through strong access controls, secure system architecture, encryption and continuous monitoring.
Self-exclusion can be set to affect only the account being excluded or all accounts, current and future, on the same licence. The player makes that choice when excluding.
PlayOJO customer support and mobile play
Email goes to the customer support department for any question or query. Safer gambling enquiries are put at the top of the pile there. Live chat is the other channel.
PlayOJO has apps in the App Store and on Google Play, and the site itself is optimised for use on mobiles and tablets. The apps and the site run on software that is either proprietary to the casino or licensed through third parties. A Quick Deposit feature appears in the left-hand sidebar of the desktop site.
PlayOJO VIP and loyalty
OJO Levels is the casino's way of rewarding play: the more a player plays, the more points they receive, and the more rewards arrive along the way. The OJO Club adds a further layer. Players asked to join receive a private invitation and are assigned an A-list Manager, who tailors special offers for them, and birthday gifts are part of the package.
Entry is described differently on the bingo side, where joining and making a first deposit places a player in the Club straight away.
Safer gambling at PlayOJO
PlayOJO offers deposit limits, which are set in the Cashier section. Time limits, loss limits, cooling-off periods and temporary suspension are available too. Time alerts, time checks and playtime reminders keep a running view of a session. A review-your-play option and the Safe Mate tool are also listed. The scope of self-exclusion is set out under account rules above.
For outside help, PlayOJO points players to GamCare, GambleAware, the National Gambling Helpline, Gambler's Anonymous, the National Gambling Treatment Service and Gambling Therapy. For families and filtering it points to Internet Matters, Net Nanny and GamBlock. More on tools and services is on our Responsible gambling for UK players page.
Questions
What licence does PlayOJO hold?
The Gambling Commission licenses it, under account number 39326.
Who owns PlayOJO?
Skill on Net Ltd, a Malta-registered company with number C50024, operates the site.
Can I take a complaint about PlayOJO to an ADR provider?
Yes, once PlayOJO's support team and a manager have not settled it. The provider named is eCogra, and it deals with issues about a gambling transaction.
How long do PlayOJO withdrawals take?
Approval is aimed at within 24 hours, and most requests are processed within minutes. Per-transaction and monthly limits apply.
How do I check PlayOJO's licence myself?
Search the Gambling Commission public register by account number 39326 or by the name Skill On Net Limited. Then look for the playojo trading name.
What welcome offer does PlayOJO have?
It is 50 free spins on a first deposit of £10 or more, with no wagering requirements. The spins expire after 24 hours.
Which payment methods does PlayOJO accept?
PayPal, Paysafecard, Skrill, Neteller, Visa, MasterCard, Maestro, Apple Pay, Google Pay, Trustly, Citadel Instant Banking, DirectEBanking, bank transfer, wire transfer and Solo/Switch all have a place on its banking pages.
Does PlayOJO have a mobile app?
Yes, there are apps for iOS and Android. The website is also built for phones and tablets.
If you think we are wrong
If a fact on this page is wrong, or PlayOJO changes a term, our team reads the casino's own page or the register again. We then correct this page and move its Last updated date. How to reach the team is on the About page, and the way we check a casino is on How we check a casino.
Sources
- Is Legit team tests of each casino and checks of every fact
- gamblingcommission.gov.uk Used for the licence register and complaints rules.
- playojo.com Used for payments, offers, safer gambling tools, games and terms, among others.